This KPI fosters a culture and mindset of continuous and sustainable flow of product releases. Being Always Responsive means balancing human and technological capabilities to ensure quick, well-informed decisions and actions in the face of unforeseen impacts and changing market dynamics.

The Always-Responsive outcome recognizes the importance of quick decision-making and the ability to respond assertively to challenges and opportunities. It emphasizes the need for organizations to use technology to identify situations and choose the best way to respond. Effective decision-making in this context incorporates diverse views to reduce errors and biases and helps reframe the situation.

The Always-Responsive outcome also recognizes the importance of individuals' wellbeing in achieving sustainable responsiveness. Always-Responsive is part of the Three Universal Outcomes of EnterpriseAgility.

For more detailed information about the Always-Responsive outcome, check Enterprise Agility Fundamentals, Chapter 12.