The term "citizens" refers to the individuals within an organization who are seen as more than just employees or resources. It represents a shift in mindset towards viewing individuals as active participants and contributors to the organization's collective success. It emphasizes a shared purpose, mutual benefits, and empowerment.

It recognizes that individuals have unique skills, perspectives, and capabilities that can be harnessed to drive innovation, adaptability, and resilience within the organization. Citizenship is used in Enterprise Agility to foster a culture of collaboration, ownership, and engagement.

For more detailed information about the Citizens' mindset, check Enterprise Agility Fundamentals, Introduction, page 23.