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Here are some suggestions on where to start with the Change Journey Pyramid in your company:

For each level of the pyramid, design engagement strategies and communication plans tailored to its distinct needs. For example, for the resistant bottom levels, have one-on-one conversations to uncover underlying fears. For middle levels lacking skills, provide training and mentorship. And at the top, fuel excitement by painting a compelling vision of the future.

Continuously gather feedback and re-evaluate which pyramid levels staff are at. Be willing to fluidly adapt your approach based on their evolving states of mind. Patience and empathy are key!

By understanding concerns through the pyramid, this change initiative can tap into people’s intrinsic motivations and bring them along on the journey.

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